Privacy Policy

AOne Dev Mantra Financial Services Pvt Ltd (“we,” “us,” or “our”) recognizes the importance of your privacy and is committed to protecting it. This Privacy Policy describes our policies and practices regarding the collection, use, disclosure, and sharing of your personal information when you use our platforms, including websites, mobile applications, and other services (collectively, the “Platform”). By using the Platform, you agree to this Privacy Policy, which is incorporated into and forms part of our Terms of Use.

1. Information We Collect

We collect personal information to provide our services, improve your experience, and meet legal obligations. The information we collect depends on the services you use and may include the following:

a. Account and Profile Information

Name
Contact information (email address and phone number)
Identification details (PAN, Aadhar, Date of Birth, etc.)
Address and KYC documents

b. Financial and Tax Information

Income details
Bank account details
Investment goals and preferences
Tax-related documents as required by law

c. Usage Data

Information about how you interact with the Platform
Device and browser information
Log files, cookies, and similar technologies to monitor and improve performance

2. Information We Collect

We use the information we collect for the following purposes:

To deliver and manage the products and services you request.
To verify your identity and facilitate secure transactions.
To advise you on financial products and services tailored to your goals.
To provide customer support and respond to your inquiries or complaints.
To improve our services through debugging, testing, and research.
To send promotional materials about our services, unless you opt out.
To comply with legal and regulatory requirements.
For other purposes with your explicit consent.

3. How We Share Your Information

We may share your information with third parties in the following scenarios:

a. Service Providers

We work with third-party providers to deliver our services, such as:

Cloud hosting and storage providers
Payment processors and banking partners
Marketing and analytics providers
Security service providers

These providers are bound by contracts to use your information solely for the purposes specified by us.

b. Third-Party Integrations

Certain services may require integration with third-party platforms, such as APIs for financial transactions. These platforms may access specific data as required for the service and are governed by their own privacy policies.

c. Legal Compliance

We may disclose your information to comply with legal obligations, enforce our Terms of Use, or protect our rights or users’ rights.

4. Data Security

We use industry-standard measures to safeguard your information, including secure servers and encryption technologies. However, no system is entirely secure, and we cannot guarantee absolute protection against unauthorized access.

5. Your Rights

You have the following rights regarding your personal information:

a. Access and Portability

You can access most of your information by logging into your account. For additional information or to request a portable copy of your data, contact our Privacy Officer.

b. Correction

You can update your personal information via your account settings or by contacting our customer support team.

c. Opt-Out

You can opt-out of receiving promotional communications by following the instructions in our communications or updating your account preferences.

6. Retention of Information

We retain your information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on our Platform, and we encourage you to review the policy periodically.

8. Cookies and Web Statistics

We use cookies and similar technologies to analyse Platform usage and improve our services. These files do not identify personal information directly but help us understand user behavior.

Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or data practices, please contact us:

Privacy Officer / Data Protection Officer (DPO)
AOne Dev Mantra Financial Services Pvt Ltd
Email: support@devmantra.com

We strive to address complaints promptly and informally. For formal complaints, please submit them in writing, and we will acknowledge receipt within 10 business days.